booking Terms and conditions
Read this agreement thoroughly and carefully before making a program reservation with Blue Jellyfish SUP Adventures.
Agreement
The terms and conditions set forth in this agreement constitute the entire understanding and agreement between you the trip “Participant” and Blue Jellyfish SUP Adventures with respect to any and all reservations, bookings or transactions made with Blue Jellyfish SUP Adventures. By making a Reservation in a Program, you accept all of the terms in this agreement and direct us to perform services on your behalf. All persons named in the Reservation (“Participants”) are subject to this agreement.
Reservations
You may reserve space in a Program via our website and online booking platform. A Reservation is accepted and becomes definite only from the date when Blue Jellyfish SUP Adventures sends a written confirmation of acceptance of trip registration and the receipt of the applicable payment amount. It is at this point that a contract between Blue Jellyfish SUP Adventures and the Participant comes into existence. Blue Jellyfish SUP Adventures reserves the right to decline any reservations at their discretion.
By reserving space in a Program, the Participant acknowledges they have considered the potential risks, dangers and challenges, and expressly assumes the risks attendant to such conditions as may be experienced.
Definitions
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“Participant” - The person or persons named on the Reservation including Minors.
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“Program” - A course, lesson, tour, trip, event or any other offering provided by Blue Jellyfish SUP Adventures.
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“Reservations” - A booking that secures your space on a program.
Pricing
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All programs are priced in CAD (Canadian Dollars).
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For all Canadian Programs there is an additional 5% Goods and Services Tax (GST).
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Non-program add-ons (equipment rentals, merchandise) must be charged both 5% GST and 7% PST.
Covid-19 Worry-Free Booking
This policy overrides the refund policy below for 2021.
During this time, Blue Jellyfish SUP has implemented Worry-Free Booking; if anyone needs to cancel their program reservation, due to Covid-19 considerations, the reservation may be rescheduled, when possible, or fully refunded to the participant.
It is important to us that we work collectively to decrease the spread of COVID-19. We appreciate your patience as we navigate through these unprecedented times. You can read the full Covid-19 Policy here.
Deposits and Final Payment
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All Blue Jellyfish SUP Adventures multi day trips require a 25% deposit per person at the time of booking. Final payment is due 60 days prior to departure. If your reservation is made within 60 days of departure, the entire trip cost must be paid when we confirm the trip with you.
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All Blue Jellyfish SUP Adventures all lessons, courses, tours, events and any program, other than multi day trips, require payment in full at the time of booking.
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Payments can be made via credit card or e-transfer.
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By Reservation on behalf of other participants, you are deemed to be the designated contact person for every participant included in that Reservation. This means that you are responsible for making all payments due in connection with your program Reservation, notifying Blue Jellyfish SUP Adventures if any changes or cancellations are required and keeping your party informed.
Credit Card Authorization for Post-Booking Charges
You authorize Blue Jellyfish SUP Adventures to charge your credit card number for any change fees, price increases, or supplemental payments that you incur post-booking. If you prefer a different payment method, you must notify us in writing at the time of booking.
Cancellation & Refund Policy
Cancellations by You and Refunds
To cancel your booking, you must submit your request to us in writing by email at pam@bluejellyfishsup.ca.
Refunds are determined by program type and will be applied per person according to the following schedule, based on the date we receive your written notification:
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Private Lessons & Clinics
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Cancellation Up to 48 hours prior, 100% refund
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Cancellation within 48 hours prior, non-refundable
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Paddle Canada Courses & Public Programs (other than multi-day programs)
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Cancellation Up to 2 weeks prior, 100% refund
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Cancellation within 2 weeks prior, non-refundable
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Multi-day Programs
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Cancellation up to 90 days prior to departure, 100% of the deposit is refunded
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Cancellation within 90-60 days prior, 50% of the deposit is refunded
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Cancellation Within 60-30 days prior, 0% of the deposit and 100% of the final payment is refunded
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Cancellation within 30 days prior, 0% of the deposit and 0% of the final payment is refunded
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No refunds will be provided for any unused portion of a program once the program begins, including if you leave a program for any reason or have to be removed from a tour. There are no exceptions to this cancellation and refund policy, including for reasons related to weather, terrorism, civil strife, personal, family or medical emergencies or any other circumstances beyond our control. For this reason, we strongly encourage you to purchase trip cancellation and interruption insurance.
Changes by You
If you change your program dates or alter your itinerary after we confirm your program, a change fee may be imposed. The type and scope of change dictates the amount of the change fee. Our outside suppliers, including hotels, often impose additional fees or penalties for changes and cancellations. These are included in the change fee and can be substantial.
Cancellations or Changes by Blue Jellyfish SUP Adventures and Flexibility
We reserve the right to cancel, alter or modify any program without prior notice for the safety and/or comfort of clients. You acknowledge that the amenities, accommodations, transportation, route, schedule, and itinerary may change without prior notice due to local circumstances or events, which may include mechanical breakdown, flight cancellations, illness, strikes, political disputes, weather, border crossing problems, pandemics and other unforeseeable factors. If, prior to departure, we make a significant change because of a problem with a supplier (e.g., bankruptcy), we will, as soon as reasonably possible, notify you of available alternatives.
Any changes may require a supplemental payment from you or result in a refund less any cancellation fees and nonrefundable deposits. If we cancel, which is rare, a check for a full refund will be issued to you less any airline ticket cancellation fees and nonrefundable deposits advanced to local suppliers. This refund will constitute full settlement of claims you may have arising out of our cancellation. No refunds under this paragraph will be provided due to cancellations or changes due to Force Majeure.
No Refunds for Personal Expenses: You will not be reimbursed for any personal expenses such as airfare, hotel or other travel expenses due to changes in itineraries or tour cancellations.
Minors
By Reservation on behalf of any minors, you are deemed to be the designated contact person for every participant included on that Reservation and take full responsibility for the accuracy of all information provided on their behalf. Each adult on a Reservation with a minor or minor(s) is responsible for the behaviour, wellbeing, supervision and monitoring of such minor(s), and jointly and accepts these Terms for and on behalf of any minor(s) on their Reservation, including all assumptions of risk and limitations of liability.
Responsibility
Blue Jellyfish SUP Adventures acts only as an intermediary for the various independent suppliers that provide lodging, meals, transportation, sightseeing, activities or other goods and services connected with your program (“Supplier” or “Suppliers”). You acknowledge that you are aware and clearly understand that these Suppliers are independent contractors, are not managed by Blue Jellyfish SUP Adventures, and are not agents or employees of Blue Jellyfish SUP Adventures. A Supplier’s services are subject to the Supplier’s own terms and conditions and the local laws and regulations of the relevant country. Blue Jellyfish SUP Adventures will provide a refund for a Supplier’s delay, cancellation or overbooking less any nonrefundable deposits and cancellation fees.
Force Majeure
Blue Jellyfish SUP Adventures will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance or nonperformance of any of its obligations under this agreement to the extent that any such delay or nonperformance is due to any Force Majeure. “Force Majeure” means any circumstances beyond the reasonable control of Blue Jellyfish SUP Adventures, including without limitation acts of God, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labour strikes, requisition, sickness, quarantine, government intervention, weather conditions, and unforeseen circumstances.
If Blue Jellyfish SUP Adventures and/or any of its Suppliers are affected by Force Majeure, they shall be entitled to, and may in their sole discretion, vary or cancel any itinerary or arrangement in relation to the program. Regarding civil unrest, once Blue Jellyfish SUP Adventures has investigated the prevailing situation, as it deems fit, it shall remain in Blue Jellyfish SUP Adventures sole and absolute discretion whether to proceed with the program.
Travel Insurance
The tour price does not include travel insurance. We strongly recommend that you purchase comprehensive travel insurance, covering trip interruption and cancellation, baggage, medical, accident/life, evacuation, repatriation and other expenses which might arise as a result of loss, damage, injury, delay or inconvenience occurring to you. You agree to assume all costs of medical care and transportation. As such, we require that you purchase travel-related insurance if your current medical policy does not cover you during your tour. We may require proof of coverage.
You may purchase insurance through our preferred provider, World Nomads. If you decide not to use our preferred provider, we assume you are securing protection through another insurance company of your choosing.
Pre-Departure Documentation
It is important that you carefully read all trip-related documents that you receive from us as soon as you receive them. It is your responsibility to contact us if any information is incorrect. We cannot accept any liability if you do not notify us of any inaccuracies within 30 days of your receipt of those documents.
A waiver of liability and assumption of risk agreement, a photo release, a Covid-19 Screening form and, if required, a medical statement must be signed and submitted by you. If you fail to submit this and other necessary documentation prior to departure, we reserve the right to treat your booking as cancelled by you and impose the cancellation fees described in this agreement.
Passports and Visas
You are responsible for ensuring that all necessary travel documents are valid and effective and in your possession for the entire tour. Passports are required for all people travelling to Canada and abroad and should be valid for at least 6 months after your date of return. We suggest you apply for or renew a passport early. Other required documents may include visas, permits, and vaccination certificates. You assume complete and full responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements.
You are also solely responsible for any adverse consequences resulting from incomplete or defective documentation. While we may provide information or advice on matters such as visas, vaccinations, climate, clothing, baggage, and special equipment in good faith as a courtesy to you, we are not responsible for any errors or omissions as to the information provided.
Health Requirements and Medical Care
Our tours are physically active, with varying levels of demands and fitness requirements depending on the specific itinerary. By signing this agreement, you represent that you do not have any physical or other conditions that would create a hazard for you or other Participants or affect other people’s enjoyment of the tour. If you have a physical condition, dietary restrictions, or other conditions that will or may require special attention during the tour, you must inform us in writing when the booking is made. We may require a medical certificate if you have a special condition. We reserve the right in our sole discretion to accept, decline, or remove anyone from a tour (at departure or during the tour) who we judge to be incapable of meeting the tour’s physical demands.
Blue Jellyfish SUP Adventures assumes no responsibility for any medical care provided to you. You agree to assume all costs of medical care and related transportation that are provided to you during the tour.
Complaint Procedure
If you have a complaint during your tour, you must promptly notify Blue Jellyfish SUP Adventures or your tour leader of the problem so that they can attempt to remedy the situation. Failure to do so while you are on the tour will extinguish or reduce your ability to claim compensation from Blue Jellyfish SUP Adventures. Further, if you attempt to address the problem on your own without using this notice procedure, you assume responsibility for any added costs you may incur and forfeit any potential refunds.
If you are not satisfied after using this notice procedure, you must submit your complaint in writing to Blue Jellyfish SUP Adventures within 14 days of the tour’s end date. Blue Jellyfish SUP Adventures will not accept any liability for claims received after this period.
Tour Start Date
It is your responsibility to be ready to embark on the tour as specified in the itinerary. Blue Jellyfish SUP Adventures is not responsible for any losses due to cancelled or missed flights, changed flight itineraries, late arrivals, or early departures.
Compliance with Local Laws and Tour Etiquette
You must strictly comply with all local laws, respect local customs and culture, accurately assess your abilities, respect other trip members’ privacy, and follow the suggestions and advice of all assigned guides. The decision of the local guide or local supplier is final on all matters that may threaten the safety or interfere with the well-being of others. During the tour, Blue Jellyfish SUP Adventures or the local guide/supplier has the right in its sole discretion to remove anyone a) who it judges to be incapable of meeting the demands and requirements of participating in the tour activities; or b) who it determines to detract from others’ enjoyment of the tour.
Images Release
You agree that Blue Jellyfish SUP Adventures may use, re-use and reproduce any images, photos or videos that you send to us, or that are taken by our guides and/or other travellers of you individually or in a group, in any medium, including but not limited to print, electronic media, video or Internet, free of charge and without your right to inspection, for promoting and publicizing our travel products and services worldwide. If you do not want us to use any images of you that are taken by us or other participants during the tour, you must inform us or your tour leader in writing at the start of the tour.
Limitation of Remedies
You agree that the sole remedy for any default by Blue Jellyfish SUP Adventures arising under this agreement shall be the return of the paid tour cost. To the maximum extent permitted under applicable law, Blue Jellyfish SUP Adventures shall not be liable for any special, consequential, indirect, incidental or other damages arising out of or in any way connected to this agreement, including lost profits, whether such damages arise in contract, negligence, tort, under the statute, in equity, at law, or otherwise, even if Blue Jellyfish SUP Adventures has been advised of the possibility of such damages. You expressly waive any right you may have to recover such damages.
Severability
If any provision of this agreement shall be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render the agreement unenforceable or invalid as a whole. Such unenforceable provision will be replaced with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of the original provision.
Successors and Assigns
This agreement shall inure to the benefit of and be binding upon Blue Jellyfish SUP Adventures and the Participant and their respective heirs, legal personal representatives, successors and assigns.
Updating of Terms and Conditions
Blue Jellyfish SUP Adventures reserves the right to update and/or alter these terms and conditions at any time. It is your responsibility to be familiar with these terms and conditions. The latest terms and conditions can be found on the Blue Jellyfish SUP Adventures website www.bluejellyfishsup.ca.
Applicable Law and Choice of Forum
Any dispute arising out of this agreement, including all tort claims – whether such dispute arises in contract or in tort or otherwise – shall be litigated and determined, if at all, only before a court of competent jurisdiction in Victoria, British Columbia, Canada (and in no other).
Merger
This Agreement is the final, complete and exclusive statement of the parties’ agreement on the matters contained in this agreement. It supersedes all previous negotiations and agreements.